Instant Neighbour: A Community for Growth & Opportunity

Rebecca Newell, the Volunteer Coordinator, manages the volunteer programme at Instant Neighbour. She plays a key role in welcoming and guiding new volunteers, describing the charity’s approach to volunteering as flexible and tailored to each individual’s needs.

“I will sit with the person first of all to get to know them and to find out what their interests are,” Rebecca explains. “Then we create a unique approach in the form of a personalised plan as they begin their volunteering journey with us.

“Some people start with just an hour a week and then build up as they gain confidence. We make sure volunteering fits their schedule and personal goals – this could be in the foodbank, the shop or our warehouse. We let them decide what’s best for them.”

Rebecca has seen firsthand how volunteering transforms individuals. She continues: “Some people arrive very shy and barely making any eye contact. However, after just a few weeks they are greeting everyone by name, making friends and feeling part of a community here.

“It's quite organic the way each person evolves at Instant Neighbour and it’s really rewarding to see this change in them.”

Instant Neighbour’s volunteer programme also provides a stepping stone into employment, as Rebecca says: “A lot of our volunteers are looking for jobs – having the experience of giving their time at Instant Neighbour helps bridge any gaps on their CVs.

“I think people underestimate how powerful it can be to have volunteering experience on your CV, especially when there’s gaps in your work. Employers do value it and do recognise it as something very worthwhile.

“We have seen so many of our volunteers go on to find work because of the confidence and skills they gain here because they have shown they are doing something by giving back to the community.”

Recognition is an important part of the volunteer programme at Instant Neighbour. Staff vote for their ‘Volunteer of the Month,’ with their reasons displayed on a board in the dedicated volunteer room.

“It’s just a small gesture, but it means a lot to our volunteers,” Rebecca says. “Many of them don’t get that kind of recognition elsewhere so we make sure they know how valued they are.

“They are volunteering to either get some experience or to just build a routine in their week. They don't always think about the impact that they are making and they don’t do it for the recognition or praise.

“We simply would not survive without our volunteers so it’s just a nice way to show them that we appreciate all their work and efforts.”

Raquel, originally from Portugal, moved to Aberdeen in October last year.

She has since found a sense of belonging through her time volunteering at Instant Neighbour.

Raquel’s role is based in the foodbank. She helps out by packing food parcels, restocking supplies and keeping the area organised.

“Instant Neighbour is a great organisation,” says Raquel.

“Volunteering gives me a purpose whilst I search for a job. The team of people here are so friendly and supportive – I feel really happy to be a part of it.”

“She brings an amazing energy every time she walks through the door,” says Rebecca, praising Raquel’s dedication.

“Her enthusiasm inspires others and she motivates everyone around her.”