We are looking for office-based volunteers to assist with evening and Saturday cover to carry out general administrative duties and liaise and communicate with our staff, volunteer counsellors and clients.

Main Duties:

• Administrative Support: Assisting with general office duties including answering telephone calls, checking voicemails, filing, data entry, admitting clients to the building; ensuring cleaning protocols are adhered to.
• Client Support: Provide a warm and welcoming environment for clients visiting the office, helping to manage the client waiting list; contact referrals, either by phone or email, to arrange initial meetings.
• Documentation: Assist in maintaining accurate and up-to-date records, ensuring confidentiality, and compliance with data protection regulations.
• Event Support: Support Cairns events and workshops by helping with organisation, logistics, registration and communication.
• Collaboration: Work closely with volunteers and staff to ensure smooth operations within the office.

Excellent support and relevant guidance is provided to all volunteers. There will be a formal induction and support from a supervisor and support will be provided to enhance skills and knowledge in the field of mental health and counselling services.